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 Marriott's Hotel Excellence! Email Help
Are you receiving regular email updates from Marriott and can you view images (pictures) in HTML?
The links below provide recommendations on how to ensure you receive the email communications we send to you:


1. Are you signed up to receive email from Hotel Excellence! and is your email current and accurate?

2. Are you using Spam Filtering Software?

3. Have you added Marriott to your address book? (This will impact our ability to communicate with you and your ability to view images in HTML.)



Are you signed up to receive email from Marriott?

View your profile online and verify that your email address is on record and that your email preference is set to receive email updates (make sure the opt-in check-box is checked). Verify that your email is current and accurate.

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Are you using Spam Filtering Software?

If you are using spam filtering software, you can enter the following email addresses into your filtering software's "white list" to ensure you continue to receive Marriott email messages:

If you are using spam filtering software for personal use:

Please enter announce@hotelexcellence.marriott.com if you are a Hotel Excellence! graduate. If you are not a graduate, please complete your training at your convenience.

If your company is using spam filtering software:

If your company is using spam filtering software, please contact your Information Technology department and request that they add the following Marriott email addresses : announce@hotelexcellence.marriott.com

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Have you added Marriott to your address book?

Some email providers impose restrictions on email delivery, which may impact our ability to communicate with you and/or your ability to view images in HTML. Please click on your email provider below for more information:

AOL 9?
AOL 8?
AOL Netmail?
Yahoo! Mail?
Hotmail?
MSN 9?
MSN 8?
Earthlink Webmail?
Earthlink Total Access?
Earthlink 5?
Outlook 2003?
Outlook 2000?
Outlook Express?
Outlook Web Access?
Netscape 6 or 7?
Gmail?
Entourage?





Is your email provider AOL 9?

1. Open the email.
2. Click the “Add Address” icon on the right side of the window.
3. Click the “OK” button.
4. Can't see images? In the upper right corner of the message window, click “show images” & enable links.




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Is your email provider AOL 8?

1. Open the email.
2. Click “Add Address” on the right side of the screen.
3. Click “Save” on the pop-up screen.



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Is your email provider AOL Netmail?

1. Open the email.
2. Click the “From Address”.
3. Click “Add to Address Book” link.




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Is your email provider Yahoo! Mail?

1. Open the email.
2. Click the "Add to Address Book" link on the far right.
3. Click "Add to Address Book" again.




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Is your email provider Hotmail?

1. Open the email.
2. Click "Save Address" at the top of the message header.
3. Click “OK” button on the next screen.
4. Can't see images? In the upper right corner of the message window, click “show images” & enable links.



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Is your email provider MSN 9?

1. Open the e-mail.
2. Click “Save Addresses” at the upper right hand side of the screen.
3. Select the check box next to the address you want to save.
4. Click the “Save” button.
5. Can't see images? To load the images transactionally click “show images” or to always see images from the sender click “always show from this sender”. To change default settings for images: Help & settings / Email settings / Email options / Uncheck the box next to “Don't display images from people that are not in your address book or safe list”.




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Is your email provider MSN 8?

1. Open the e-mail.
2. Click “Save Addresses” at the upper right of the screen.
3. Select the checkbox next to the address you want to save.
4. Click “Save”.




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Is your email provider Earthlink Webmail?

1. Open the email.
2. Click the “Add to Address Book” link.
3. Click the “Save” button on the popup.



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Is your email provider Earthlink Total Access?

1. Open the e-mail.
2. Click “add
3. The “add to address book” pop-up appears with Marriott's name and e-mail address.
4. Click “yes”.




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Is your email provider Earthlink 5?

1. Open the e-mail.
2. Click “add sender
3. The “add to address book” pop-up appears with Marriott's name and e-mail address.
4. Click “yes”.




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Is your email provider Outlook 2003?

1. Open the email.
2. In the From field, right-click the name you want to add as a contact (or use CTRL & click if right-click does not work).
3. Click the “Add to Outlook Contacts” link on the shortcut menu.
4. Click the “save and close” in the Contacts pop-up
5. To change default settings for images:
Tools / Options / Security / Change Automatic Download Settings / Uncheck the box next to “Permit downloads in email messages from senders and to recipients defined in the Safe Senders and Safe Recipients Lists used in the Junk E-mail filter” or “Permit downloads from Web sites in this security zone: Trusted Zone”. To display images from any sender uncheck the box next to “Don't download pictures or other content automatically in HTML e-mail




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Is your email provider Outlook 2000?

1. Open the email.
2. Right-click on the from-address.
3. If unable to right-click, use CTRL + click.
4. Click “add to contacts” on the shortcut menu.
5. Click “save and close” in the Contacts pop-up




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Is your email provider Outlook Express?

1. Open the email.
2. Right-click on the from-name.
3. If unable to right-click, use CTRL + click.
4. Click “add to address book” in the menu.
5. Click “OK” on the Properties pop-up




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Is your email provider Outlook Web Access?

1. Open the email.
2. Right-click the person's name.
3. Click the “Add to Sender to Safe Senders List” link in the menu.
4. Click the “OK” button.




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Is your email provider Netscape 6 or 7?

1. Open email.
2. Right-click the From address.
3. Click the "Add to Address Book" link in the menu.
4. Click the “OK” button on the address book pop-up.




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Is your email provider Gmail?

1. Open email.
2. Click on "More Options".
3. Click the "Add sender to Contacts list" link in the menu.




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Is your email provider Entourage?

1. Open email.
2. Select the “Tools” drop-down menu from the toolbar.
3. Select “Add to Address Book” from the list.
4. Click the “OK” button.




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